Semight-SUPPORT-After-sale Service-Semight Instruments

Service

Committed to providing you with better support!

The specific commitments are as follows:

1. Warranty period: free repair or replacement of parts damaged due to quality issues; non-quality issues or human-caused damage will be charged at cost price.

2. Beyond warranty period: continue to provide free remote technical support, software upgrades, discounted supply of accessories, and can arrange on-site service by technicians charged at cost price.

3. Rapid Response: resident technical support engineers are available in multiple locations domestically and internationally, providing efficient technical support.

4. Regular follow-up: conduct regular follow-ups and inspections of the products to ensure long-term stable operation of the equipment.

E-mail：customer_service@semight.com
Add: No. 315 Taishan Road, SND, Jiangsu Province, China

Q&A

Product category

Retrieval

？Q What is the concept of source delay time (MS)?

A

Source establishment time: if the setting value is too small (specifically related to amplitude), the source cannot be completely established, and the output value will be too small
？Q Trig: what is the trigger point set by count? If not set, what will be the impact on the test?

A

Trig: count is used in the scanning mode. The value of: trig: count can be consistent with the number of scanning points. It is not required to configure this value in the fix continuous output mode
？Q Is the pulse delay time the time taken to form the rising edge of the pulse?

A
？Q Is there a quantitative relationship between pulse width and pulse delay time?

A

There is no relationship between quantity and duty ratio. See the indicator book for details
？Q How to set master channel and slave channel when dual channel synchronous DC pulse linear scanning

A

Open the synchronization function of two synchronizations. The master channel is set to master and the slave channel is set to slave
？Q Command output1 precedes command: will init issue affect the accuracy of measurement data? (difference in issuing order)

A

Before init, ensure that the output is on, otherwise an error will be reported. Output 1 is on, which has nothing to do with the accuracy of measurement data
？Q Only send the init command to the slave channel. Can the induced current sampling data be read from the slave channel smoothly?

A

Before init, ensure that the source output status is on
？Q Click start burn-in on the software, and the software reports an error of 300 / 200 / 301 / 201.

A

The reasons for the error are as follows:

Cause possibility analysis
1. The IP address of the oven PLC or the communication board is set incorrectly or the MAC address conflicts;
resolvent
1. Manually modify the IP address of PLC or modify the IP address of communication board with small tools;
？Q Click "start burn-in" on the software, and the software reports an error of 200 / 201 during contactor startup.

A

Cause analysis
PLC communication interruption caused by contactor opening and closing
resolvent
1. Add filter capacitor on the contactor;
Upgrade PLC firmware to the latest, update software to the latest, and the latest version of software can be connected repeatedly;

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