Committed to providing you with better support!
We make the following commitments to after-sales service:
1. Warranty period: During the warranty period, we will repair or replace any parts damaged due to quality issue, without any additional charges. If the parts are damaged beyond the warranty period, only the cost of the accessories will be charged. In the event that the equipment is damaged due to human factors by the buyer, we will undertake repairs or replace the accessories at cost price. Furthermore, during the quality assurance period, we are obligated to provide technical services and support for all equipment failures attributed to non-human factors, excluding scenarios such as war, disasters, and human-induced force majeure events.
2. Service commitment beyond warranty period: After the quality assurance period ends, we will also provide free voice and video services, remote debugging services, free software upgrade services, and commitment to bring product on-site maintenance services. 

3. Response time and response method: During the warranty period, if the equipment malfunctions, we will arrive at the customer's repair site within 8 hours locally and within 24 hours for other provinces after receiving the user's repair request. If the equipment cannot be used normally after multiple repairs due to performance issues during the warranty period, we will replace it with a new device free of charge. After the warranty period, if the product malfunctions, we can send a technical support engineer for free on-site service. If parts need to be replaced, they will be supplied at the most favorable market prices. We have resident technical support engineers in many locations across the country to respond to related needs promptly.

4. Service working hours: For all products supplied, we adhere to 24/7 service, every day of the work.
5. Regular Follow-up: We conduct annual follow-ups on all supplied products, performing regular inspections and maintenance to extend the equipment's lifespan.