Committed to providing you with better support!
We make the following commitments to after-sales service:
1. Warranty period: During the warranty period, we will repair or replace any parts damaged due to quality issue, without any additional charges. If the parts are damaged beyond the warranty period, only the cost of the accessories will be charged. In the event that the equipment is damaged due to human factors by the buyer, we will undertake repairs or replace the accessories at cost price. Furthermore, during the quality assurance period, we are obligated to provide technical services and support for all equipment failures attributed to non-human factors, excluding scenarios such as war, disasters, and human-induced force majeure events.
2. Service commitment beyond the warranty period: Beyond the quality assurance period, we will also provide free voice and video services, remote commissioning services, free software upgrade services, and commitment to bring product on-site maintenance services.
3. Response time and response method: During the warranty period, if the equipment fails, we need to go to the site for support after receiving the repair report from the user. Arrive at the customer's maintenance site within 8 hours locally, and arrive at the customer's maintenance site within 24 hours from other provinces and cities and overhaul in place. During the warranty period, if the equipment cannot be used normally due to repeated inspections of equipment performance failures, we will replace the new equipment free of charge. After the warranty period is exceeded, if the product fails, we can send a technical support engineer to provide free on-site service. If you need to replace the accessories, the accessories will be provided at the best price in the market. We have resident technical support engineers in many places in China, who can respond to the relevant needs of the tenderer in a timely manner.
4. Service working hours: For all products supplied, we insist on 24 working hours a day, 7 days a week, 24 hours a day.
5. Regular return visits: We insist on regular return visits every year for all the products we supply, patrol inspection and maintenance to prolong the life of the equipment.