Semight-SUPPORT-After-sale Service-Semight Instruments

After-sales

Committed to providing you with better support!
We make the following commitments to after-sales service:
1. Warranty period: During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons for free. If the parts are damaged outside the warranty period, only the cost will be charged for the accessories, and the equipment caused by human factors of the buyer Damaged, the supplier repairs or brings the accessories at cost price. During the quality assurance period, we are obliged to provide technical services and support for all equipment failures caused by non-human factors (except war, disaster, and human force majeure).
2. Service commitment outside the warranty period: After the quality guarantee period, we will also provide free voice and video services, remote debugging services, free software upgrade services, and promise to bring product on-site maintenance services.
3. Response time and response method: During the warranty period, if the equipment fails, we need to go to the site for support after receiving the repair report from the user. Arrive at the customer's maintenance site within 8 hours locally, and arrive at the customer's maintenance site within 24 hours from other provinces and cities and overhaul in place. During the warranty period, if the equipment cannot be used normally due to repeated inspections of equipment performance failures, we will replace the new equipment free of charge. After the warranty period is exceeded, if the product fails, we can send a technical support engineer to provide free on-site service. If you need to replace the accessories, the accessories will be provided at the best price in the market. We have resident technical support engineers in many places in China, who can respond to the relevant needs of the tenderer in a timely manner.
4. Service working hours: For all products supplied, we insist on 24 working hours a day, 7 days a week, 24 hours a day.
5. Regular return visits: We insist on regular return visits every year for all the products we supply, patrol inspection and maintenance to prolong the life of the equipment.

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Q&A

Product category

Retrieval

？Q What is the concept of source delay time (MS)?

A

Source establishment time: if the setting value is too small (specifically related to amplitude), the source cannot be completely established, and the output value will be too small
？Q Trig: what is the trigger point set by count? If not set, what will be the impact on the test?

A

Trig: count is used in the scanning mode. The value of: trig: count can be consistent with the number of scanning points. It is not required to configure this value in the fix continuous output mode
？Q Is the pulse delay time the time taken to form the rising edge of the pulse?

A
？Q Is there a quantitative relationship between pulse width and pulse delay time?

A

There is no relationship between quantity and duty ratio. See the indicator book for details
？Q How to set master channel and slave channel when dual channel synchronous DC pulse linear scanning

A

Open the synchronization function of two synchronizations. The master channel is set to master and the slave channel is set to slave
？Q Command output1 precedes command: will init issue affect the accuracy of measurement data? (difference in issuing order)

A

Before init, ensure that the output is on, otherwise an error will be reported. Output 1 is on, which has nothing to do with the accuracy of measurement data
？Q Only send the init command to the slave channel. Can the induced current sampling data be read from the slave channel smoothly?

A

Before init, ensure that the source output status is on
？Q Click start aging on the software, and the software reports an error of 300 / 200 / 301 / 201.

A

The reasons for the error are as follows:

Cause possibility analysis
1. The IP address of the oven PLC or the communication board is set incorrectly or the MAC address conflicts;
resolvent
1. Manually modify the IP address of PLC or modify the IP address of communication board with small tools;
？Q Click "start aging" on the software, and the software reports an error of 200 / 201 during contactor startup.

A

Cause analysis
PLC communication interruption caused by contactor opening and closing
resolvent
1. Add filter capacitor on the contactor;
Upgrade PLC firmware to the latest, update software to the latest, and the latest version of software can be connected repeatedly;

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